Refund policy



Understand our returns policy, what items can/cannot be returned and how exchanges are processed.了解我们的退货政策，哪些商品可以退货或不可退货，以及换货的处理方式。了解我们的退货政策，哪些商品可以退货或不可退货，以及换货的处理方式。
We get it‑sometimes an item just doesn’t work for you, and you want to return or exchange it.我们理解，有时候商品确实不适合您，您可能想要退货或换货。我们理解，有时候商品确实不适合您，您可能想要退货或换货。
As long as your item(s) were purchased from yesobd.com or our YESOBD App, and remain in original condition, you have up to 30 days to return your item back to us.只要您的商品是通过 yesobd.com 或我们的 YESOBD 应用购买的，并且保持原状，您最多可在30天内将商品退回给我们。只要您的商品是通过 yesobd.com 或我们的 YESOBD 应用购买的，并且保持原状，您最多可在30天内将商品退回给我们。

What items can I return?哪些商品可以退货？哪些商品可以退货？


Any unwanted product must be returned within 30 days from when your YESOBD order was delivered (for online orders) or from the purchase date (for in‑store purchases). Please review the exceptions listed below:任何不需要的产品必须在您收到YESOBD订单之日起30天内退回（在线订单）或自购买日期起30天内退回（门店购买）。请查看以下列出的例外情况：任何不需要的产品必须在您收到YESOBD订单之日起30天内退回（在线订单）或自购买日期起30天内退回（门店购买）。请查看以下列出的例外情况：

  • All underwear & swimwear cannot be returned for hygiene reasons.出于卫生原因，所有内衣和泳装均不可退货。出于卫生原因，所有内衣和泳装均不可退货。
  • Socks may be returned only if they remain sealed in their original packaging.袜子只有在保持原包装密封的情况下方可退货。袜子只有在保持原包装密封的情况下方可退货。
  • All drink bottles are non‑returnable due to hygiene reasons.由于卫生原因，所有饮料瓶均不可退还。由于卫生原因，所有饮料瓶均不可退还。
  • Personalized / custom‑engraved items cannot be returned.个性化/定制雕刻商品不可退货。个性化/定制雕刻商品不可退货。
  • Items may be returned even if the swing/hang tag has been removed, provided the item is unworn and unwashed.即使已取下挂件/吊牌，只要商品未穿用且未洗涤，仍可退货。
  • Returns will be rejected if the original care label has been cut out.如果原护理标签被剪掉，退货将被拒绝。

This policy does not affect your statutory consumer rights.本政策不影响您的法定消费者权利。
To qualify for a full refund for eligible returns, all items must be returned unworn, unused, unwashed and in the same condition as received. If goods arrive damaged, worn or in unsellable condition after return inspection, we cannot issue a refundGymshark.要符合可获得全额退款的退货条件，所有商品必须未经穿着、未使用、未洗涤，并保持与收到时相同的状况。如果在退货检查后商品出现损坏、磨损或无法销售的情况，我们将无法为Gymshark提供退款。

All returned items go through quality inspection upon arrival. Items do not have to come back in their original retail packaging but must be securely packed to prevent transit damage.所有退回的商品在到达时均需经过质量检查。商品无需保持原零售包装，但必须妥善包装，以防运输途中损坏。

When will I get my refund?我什么时候能收到退款？


Timing depends on how long your selected return courier takes to deliver goods back to our warehouse before inspection and processing. Please visit [insert link] for typical return processing timelines.时效取决于您所选的退货快递公司将货物运回我们仓库所需的时间，以便进行检查和处理。请访问[插入链接]了解典型的退货处理时间。

Good to knows…需要了解的……


  • Keep your return‑postage receipt/proof of shipment; we may request it to resolve return enquiries.请保留您的回邮收据或发货证明，以便我们处理退货相关事宜。
  • Refunds are only issued to your original payment method.退款将仅退至您的原始支付方式。
  • When gift cards covered all or part of your order value, refunds will go to the gift card balance first.当礼品卡覆盖了您订单金额的全部或部分时，退款将优先用于抵扣礼品卡余额。
  • Once your return is approved and processed, please allow up to 7 calendar days for funds to reflect inside your bank or payment‑provider account.您的退款一经批准并处理后，请允许最多7个日历日，以便资金到账到您的银行或支付服务提供商账户中。

Can I combine multiple returns into one return package?我可以将多个回款合并为一个回款包吗？


The short answer is no. We cannot process combined returns. Returns belonging to separate orders need to be shipped back individually.简短的回答是：不可以。我们无法处理合并的退货。属于不同订单的退货需要单独寄回。

Even multiple return requests registered for the same single order cannot be mixed inside one shipping parcel. Combining returns in one box may trigger refund‑processing errors, so please use separate packages for each return case.同一订单中多个退货请求不能混入一个包裹内。将退货合并到一个包裹可能导致退款处理错误，请为每个退货情况使用单独的包裹。
If you have already shipped multiple returns together in one package, please notify our support team so we can investigate your case. Always retain your postage proof for reference.如果您已将多个退货合并为一个包裹寄出，请通知我们的客服团队，以便我们调查您的情况。请务必保留您的邮费凭证作为参考。

Do you offer exchanges?你们提供换货服务吗？


Exchange service is available for customers shopping in these markets:以下市场购物的客户可享受兑换服务：

Australia & New Zealand, Canada, Denmark, Mainland Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom (including our London retail store for in‑store purchases and UK‑website online orders).

Exchanges processed via our Loop service can only swap for a different size of exactly the same product; exchanges for completely different items are not supported.通过我们的Loop服务进行的换货仅限于同款产品不同尺寸的交换，不支持完全不同的商品换货。

When you select an exchange, we cannot ship your replacement item until your returned goods are physically scanned into our warehouse. We cannot pre‑reserve exchange stock for you.当您选择换货时，我们无法在您的退货商品被物理扫描至仓库之前为您寄送替换物品。我们也不能为您预先预留换货库存。

If we are unable to fulfil your exchange request for any reason, you will receive an automated email notification and a refund will be sent to your original payment source. Please allow up to 7 working days for the refund to appear on your account.如因任何原因无法满足您的换货请求，您将收到一封自动发送的电子邮件通知，退款将退回到您原始的付款账户。请允许最多7个工作日，以便退款显示在您的账户中。



Can I return something if I bought it at your pop‑up store / YESOBD event?如果我在贵方快闪店/YESOBD活动中购买的商品，可以退货吗？


Items purchased at YESOBD pop‑up stores or during our brand events are non‑returnable.在YESOBD快闪店或品牌活动期间购买的商品不可退换。

We understand this may be disappointing. If you have questions about your pop‑up or event purchase, our Customer Support team is ready to assist you.我们理解这可能会令人失望。如果您对弹窗或活动购买有任何疑问，我们的客服团队随时准备为您提供帮助。

Received a faulty or incorrect item?收到的商品有缺陷或与描述不符？

For instructions about defective / faulty merchandise, please read our faulty‑item support article here . Photos of the defect may be required for verification; faulty items generally do not need to be shipped back to us.有关缺陷/故障商品的说明，请参阅我们此处的故障商品支持文章。为核实情况，可能需要提供缺陷照片，通常情况下，故障商品无需退回给我们。
If you received the wrong item, please review our incorrect‑item resolution process here.如果您收到了错误的商品，请在此处查看我们的错误商品处理流程。